Contact information

At Skin Delight, we value open communication while deeply respecting your privacy. This policy outlines how we use your contact information and how you can reach us.
How We Use Your Contact Information
We collect your contact details (such as your name, email address, phone number, and shipping address) strictly to fulfill your orders and provide customer support.
  • Order Updates: We will use your email to send order confirmations, tracking numbers, and crucial updates regarding your delivery.
  • Marketing Communications: If you opt-in to our newsletter, we may occasionally send you promotional emails about new soap launches or discounts. You can opt-out at any time by clicking the "Unsubscribe" link at the bottom of any email.
  • No Third-Party Sharing: We do not sell, rent, or trade your personal contact information to third parties for marketing purposes.
Customer Support Standards
We strive to provide excellent service and respond to all inquiries in a timely manner.
  • Response Time: Our team responds to all emails and inquiries within 24 to 48 business hours (Monday through Friday, 9:00 AM to 5:00 PM CST).
  • Abuse Policy: We maintain a safe and respectful environment for our team. We reserve the right to refuse service or terminate communication with anyone who uses abusive, profane, or threatening language.
Official Contact Methods
For order inquiries, custom loaf requests, or wholesale questions, please reach out to us exclusively through our official channels:
  • Email: skindelight26@gmail.com
  • Mailing Address: 2205 Willow Drive. Little Elm, Tx 75068
  • Contact Form: https://myskindelight.com/pages/contact
Please note: We do not manage customer service requests, order modifications, or cancellations via social media direct messages (like Instagram or Facebook DMs).